The On-Time Guarantee
We give you a real arrival window and we hit it. If your technician shows up even one minute late, you get $50 off the job. No arguing, no asterisks. Your time is worth money, so being late costs us money, not you.
Licensed plumbers in the San Fernando Valley
Van Nuys, CA, Est. 1978
Same-Day Plumbing Repair
No extra fee for immediate service. Ever.
CA License #1999555 (C-36 Plumbing)Bonded and insured4.9 stars, 2,300+ reviews
Not urgent? Send the details
- 4.9 stars from 2,300 reviews across Google, Yelp, and Nextdoor
- Working the Valley since 1978, C-36 licensed
- Flat price in writing before any work starts, every job
- Seven-day dispatch for burst pipes and major leaks
Google
“Water heater died on a Sunday. They had a new one in and the old one hauled out by three, and the price on the text was the price on the invoice.”
Google
“Quoted the repipe flat, permits and drywall included. Came in on the number and on the day.”
Yelp
“They talked me out of a new water heater. Eighty dollar part, ten year old tank, still going.”
What we get called for
Six things go wrong in a house. We fix all six.
The calls we take most days
Drain Cleaning
Kitchen, shower, laundry, or main line cleared with a cable machine, then a camera check so the same clog does not come back next month.
Water Heater Replacement
Same-day tank replacement sized to your actual usage, with a new pan, new flex lines, seismic strapping, and the old unit hauled away.
Leak Detection
Acoustic and thermal pinpointing of a hidden leak, marked to within inches, so the repair opens one small area instead of a room.
Toilet Repair & Replacement
Rebuild kits, flange and wax ring repair, and full toilet replacement including haul-away of the old unit.
Tankless Water Heater Installation
Tankless conversion including the gas line upsize, stainless venting, condensate routing, and an isolation valve kit for future flushes.
Emergency Call-Out
Priority dispatch for active leaks, burst pipes, sewage backups, and no-water situations, with the shutoff located and the damage stopped first.
In writing, on your invoice
Two guarantees, both with a number in them
Anybody can say they do good work. These are the two promises we put a dollar figure and a date on.
The Done-Right Guarantee
If anything we repaired fails within 12 months, we come back and redo it free. Parts and labor, both covered, and the second visit costs you nothing. You should never pay twice for the same problem, and with us you never do.
Where the trucks run
One truck is always near you
We work Van Nuys and the valley around it, every day. If your street is not on this board, call and ask. We will tell you straight rather than book a job we cannot reach on time.
- Van Nuys
- Sherman Oaks
- Encino
- Reseda
- Tarzana
- North Hollywood
- Studio City
- Woodland Hills
- Northridge
- Burbank
- Lake Balboa
- Valley Glen
- Panorama City
- Winnetka
The fastest way to get us out
Call. A person answers, not a form.
(818) 555-01647:00 AM to 9:00 PM on weekdays, and somebody is on the line seven days a week for anything that is actively leaking.
Not urgent? Send the details and we call you back.
Out of the job book
Ridgeline, last twelve months
- Jobs completed last year
- 2,140
- Years on the tools
- 47
- Calls we reached same day
- 91%
- Jobs that needed a callback
- 1 in 46
Out of the dispatch book, Jan to Dec.
Same shop, same family, since 1978.
The other 9% got a named window inside 24 hours.
Every one of them redone free under the 12-month guarantee.
Water heater died on a Sunday. They had a new one in and the old one hauled out by three, and the price on the text was the price on the invoice.
They snaked the main, then ran a camera and showed me the roots on the screen so I could see what we were actually dealing with. No pressure to do more.
Slab leak under the kitchen. They pinpointed it to one tile, rerouted the line, and my floor guy patched a two-foot square instead of the room.
Papers, not adjectives
Licensed, bonded, insured. Here are the numbers.
- Contractor license
- CSLB #1999555, class C-36
Plumbing. Active and in good standing since 1978.
- Contractor bond
- $25,000, surety on file
The bond the state requires before we can pull a permit.
- General liability
- $2,000,000 per occurrence
Certificate goes to your inbox before the truck leaves.
- Workers compensation
- Full coverage, four employees
Nobody on your property is an uninsured subcontractor.
Every one of these is checkable. The license number goes straight into the CSLB lookup, and the insurance certificate comes to your inbox before the truck leaves the yard.
Do you charge extra for an emergency call?+
No. Same-day and after-hours service costs the same as a regular appointment. That is how we run, not a promotional rate that expires.
Do you charge for the estimate?+
No. We come look at the problem and give you a flat price in writing before anything starts. If you decide not to move forward, you owe nothing.
What if the job turns out bigger than the quote?+
That is our problem, not yours. The number we quote is the number you pay. If it turns out smaller, the price comes down instead.
How fast can somebody actually get here?+
Most calls get a technician out the same day. For a burst pipe or an active leak we dispatch seven days a week, with a real arrival window rather than a four hour guess.
Are your technicians licensed and insured?+
Yes. Ridgeline carries C-36 license #1999555, and every technician is background checked before they ever knock on a door.
What happens if the repair fails later?+
We come back and redo it free within 12 months, parts and labor both. That is the Done-Right Guarantee, and it prints on your invoice.
Who knocks on the door
Small team, no subcontractors
The same faces every visit, which is the whole reason a shop this size can promise the work gets done the way it was done last time.
Hank Ferreira
Lead technician
22 years on Valley pipes. Knows which streets still run galvanized before he even pulls up.
Ruben Castillo
Water heater and gas specialist
Ten years, licensed for gas line work. Will not leave without walking you through your own shutoff valve.
Denise Ochoa
Drain technician
Cable, jetter, and camera. Finds the cause of the clog, not just the clog itself.
Your technician texts you a photo and an ETA before arrival, so you always know exactly who is knocking.
Tell us what the house is doing.
Call and talk to a person, or send the details and we call you back.
14320 Sherman Way
Van Nuys, CA
Hours
- Monday7:00 AM to 9:00 PM
- Tuesday7:00 AM to 9:00 PM
- Wednesday7:00 AM to 9:00 PM
- Thursday7:00 AM to 9:00 PM
- Friday7:00 AM to 9:00 PM
- Saturday7:00 AM to 7:00 PM
- Sunday8:00 AM to 5:00 PM
The yard
14320 Sherman Way
Van Nuys, CA
Trucks leave from here. Almost nobody needs the address: we come to you, anywhere on the board.
Get driving directionsTrucks run daily
- Van Nuys
- Sherman Oaks
- Encino
- Reseda
- Tarzana
- North Hollywood
- Studio City
- Woodland Hills
- Northridge
- Burbank
- Lake Balboa
- Valley Glen
- Panorama City
- Winnetka
Not on the board? Call and ask. We will tell you straight rather than book a job we cannot reach on time.